Returns and Refunds Policy

Effective Date: 31 October, 2026
Website: https://northeastkit.eikhoigroup.com/

1. Return Window

We accept returns within 7 days of delivery for eligible items. To be eligible for a return, the product must be unused, in its original packaging, with tags and invoice intact.

2. Non-Returnable Items

Customized jerseys with printed names, numbers, or sleeve text are non-returnable unless they are defective or the wrong item was sent.
Innerwear and socks (if applicable) are non-returnable for hygiene reasons.
Items without original packaging or tags.

3. Defective or Wrong Items

If you receive a defective item or an item that does not match your order, please contact us within 48 hours of delivery with photos of the defect or the wrong item. We will arrange a replacement or a full refund, including any shipping charges.

4. How to Initiate a Return

To initiate a return, please contact us with your order ID within the return window:

Email: returns@northeastkits.com
WhatsApp: +91 9503525822

Please include your order ID, the reason for return, and photos if the item is defective or incorrect. We will provide return instructions, including the return address.

5. Return Shipping

For defective or wrong items, we will bear the cost of return shipping.
For all other returns (e.g., change of mind, wrong size ordered), the customer is responsible for return shipping costs.

6. Refund Method and Timeline

Prepaid Orders (UPI, etc.): Refunds will be processed to the original payment method within 7–14 working days after we receive and inspect the returned item.
Cash on Delivery (COD) Orders: Refunds will be processed via bank transfer or UPI. We will collect your bank account or UPI details after the return is initiated. Refunds will be processed within 7–14 working days after inspection.

7. Exchanges

If you need a different size, please initiate a return as above and place a new order for the correct size. Exchanges are subject to stock availability.

8. Cancellations

You may cancel your order before it is printed or dispatched. Once printing has begun, cancellation may not be possible for customized jerseys. For cancellation requests, please contact us as soon as possible.

9. Grievance Officer

For any disputes or delays regarding returns or refunds, please contact our Grievance Officer:

Name: Somorjit Konthoujam
Email: grievances@northeastkits.com
Phone: +91 9503525822
Working Hours: Monday to Saturday, 10 AM – 6 PM

The Grievance Officer will acknowledge your complaint within 48 hours and redress it within one month.

10. Governing Law

This policy is governed by the laws of India, including the Consumer Protection (E-Commerce) Rules, 2020. Any disputes shall be subject to the exclusive jurisdiction of the courts of Imphal, Manipur, India.