Privacy Policy

Effective Date: 31 October, 2026
Website: https://northeastkit.eikhoigroup.com/

1. Introduction

At Northeast Kit (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal data. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://northeastkit.eikhoigroup.com/ (the “Site”). This policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

2. Information We Collect

We may collect and store the following information:

Name
Email address
Phone number (including WhatsApp contact details for order updates and customization discussions)
Billing and shipping address
Payment details (processed securely via third-party gateways; we do not store card or UPI credentials)
Order history and customization specifications (name, number, and sleeve text you provide for printing)
IP address, device information, and browser type
Communication details via WhatsApp, email, or phone

3. How We Use Your Information

We use your information to:

Process and deliver your orders, including custom printing of names and numbers
Communicate with you regarding your orders, customization queries, or support inquiries
Personalize your shopping experience
Send you promotional messages (only with your consent)
Comply with legal and regulatory requirements

4. Sharing Your Information

We only share your information with trusted third-party partners such as:

Shipping and logistics partners for delivering your order
Payment processors for COD and UPI transactions
Customer service platforms
Government or legal authorities, when required

We never sell your data to third parties.

5. Cookies and Tracking

Our website uses cookies and similar tracking tools to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

6. Data Security

We maintain reasonable security practices and procedures to protect your personal data, including encryption and secure server usage. However, no online system is fully secure, and we cannot guarantee absolute protection.

7. Your Rights

As a user, you have the right to:

Access and update your personal data
Request deletion of your data
Withdraw marketing consent at any time
Raise complaints via our Grievance Officer (see below)

8. Data Retention

We retain your data only for as long as necessary to fulfill the purposes stated above or as required by applicable laws.

9. Children's Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect data from minors.

10. Grievance Officer

In compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of the Grievance Officer are as follows:

Name: Somorjit Konthoujam
Email: contact@northeastkits.com
Phone: +91 9503525822
Working Hours: Monday to Saturday, 10 AM – 6 PM (except national holidays)
Address: Kakching, Manipur, India 795103

The Grievance Officer will acknowledge your complaint within 48 hours and redress it within one month of receipt.

11. Updates to This Policy

We may update this policy periodically. Any changes will be posted on this page with an updated effective date.

12. Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Imphal, Manipur, India.