Shipping Policy

Effective Date: 31 October, 2026
Website: https://northeastkit.eikhoigroup.com/

1. Order Processing

Orders are typically processed and printed within 48 hours of order confirmation. For bulk team orders or school orders, processing times may be longer and will be communicated at the time of quote. You will receive an order confirmation and tracking updates via email or WhatsApp.

2. Shipping Destinations

We primarily deliver within Imphal and surrounding areas in Manipur. For delivery to other parts of India, please contact us via WhatsApp to confirm serviceability and shipping charges before placing your order.

3. Shipping Charges

Shipping charges are calculated based on your delivery location and order weight. The exact shipping cost will be displayed at checkout. For bulk orders, a consolidated shipping quote will be provided.

4. Cash on Delivery (COD)

Cash on Delivery is available for eligible pin codes and products. If COD is available for your order, the option will appear at checkout with any additional COD charges clearly stated. COD serviceability is set by the courier and can change between order placement and dispatch.

5. UPI Payments

We accept UPI payments for prepaid orders. You can pay using any UPI app during checkout. For bulk orders, we may also accept bank transfers; contact us for details.

6. Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email or WhatsApp. You can track your order status from your order page, from “received” to “out for delivery”.

7. Delivery Timelines

Local Delivery (Imphal): Typical delivery within 2–4 business days after print completion.
Rest of India: 5–8 business days after dispatch, depending on your location.

These timelines are estimates and may vary due to carrier delays, weather, or other unforeseen circumstances.

8. Delays and Lost Shipments

While we strive to meet estimated delivery times, delays may occur. If your order is significantly delayed, please contact us via WhatsApp or email. We will work with our logistics partners to resolve the issue. If a shipment is lost in transit, we will investigate and, where appropriate, reprint and reship the order or issue a refund.

9. Contact

For any shipping-related queries, please contact us at:
Email: support@northeastkits.com
Phone/WhatsApp: +91 9503525822
Working Hours: Monday to Saturday, 10 AM – 6 PM